Terms & Conditions

Welcome to IBBANI Flowers, your go-to destination for fresh flowers. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before placing an order.

1. User Account:

• - To access certain features of our website, you may need to create a user account using your mobile number.
• - You are responsible for maintaining the confidentiality of your account information and for restricting access to your account.

2. Ordering Process:

• - By placing an order on IBBANI Flowers, you confirm that you are at least 18 years old and capable of entering into a legally binding contract.
• - Orders are subject to availability, and we reserve the right to cancel or refuse any order

3. Payment:

• - All payments are processed securely through our trusted payment gateways..
• -We do not store any financial information on our servers.

4. Delivery:

• - We strive to deliver your order within the specified time frame.
• - Delays may occur due to unforeseen circumstances, and we appreciate your understanding.

5. Returns & Exchanges:

• - Check our detailed Return Policy for information on returning or exchanging purchased items.
• - Items must be in their original condition with tags attached.

6. Support Policy:

• - Our customer support team is here to assist you with any queries or concerns.
• - Contact us through the provided channels for prompt assistance.

7. Privacy Policy:

• - We respect your privacy and handle your personal information securely.
• - Review our Privacy Policy to understand how we collect, use, and protect your data.

8. Order Cancellation:

• - You can cancel your order within 24 hours of placing it by contacting our customer support.
• - Refunds will be processed according to our Refund Policy.

By using IBBANI Flowers, you agree to these terms and conditions. We reserve the right to update or modify these terms at any time without prior notice.

For any inquiries or concerns, please reach out to our customer support team.

Thank you for choosing IBBANI Flowers – An Eco-Friendly Store!

Return Policy

At IBBANI Flowers, we strive to ensure your satisfaction with every purchase. Please review our return policy to understand the procedures for returning or exchanging items.

1. Eligibility:

• - To be eligible for a return, items must be in their original condition, unworn, and with all tags attached.
• - Returns are accepted within 2 hours from the time of delivery.

2. Process:

• - Contact our customer support team to initiate the return process.
• - You will receive instructions on how to return the item.

3. Refunds:

• - Refunds will be issued to the original payment method once the returned items are received and inspected.
• - Shipping fees are non-refundable.

4. Exchanges:

• - If you wish to exchange an item, please contact our support team for assistance.
• - Exchanges are subject to product availability.

5. Damaged or Defective Items:

• - If you receive a damaged or defective item, please contact us immediately.
• - We will arrange for a replacement or issue a refund.

For further assistance or inquiries, please reach out to our customer support team. Your satisfaction is our priority at IBBANI Flowers.

Support Policy

At IBBANI Flowers, we are committed to providing exceptional customer support to enhance your shopping experience. Please read our support policy for information on how we assist you.

1. Contact Channels:

• - Our customer support team can be reached through email or phone for any inquiries or assistance.
• - Visit our "Contact Us" page for contact details.

2. Response Time:

• - We strive to respond to customer inquiries within 24 hours during business days.
• - Responses may take longer during weekends or public holidays.

3. Issue Resolution:

• - Our support team is dedicated to resolving your issues promptly and efficiently.
• - Please provide detailed information when reporting an issue for quicker resolution.

4. Feedback:

• - We welcome your feedback to help us improve our services.
• - If you have suggestions or concerns, feel free to share them with us.

For any support-related inquiries, contact our customer support team. Thank you for choosing IBBANI Flowers – where your satisfaction is our priority.

Order Cancellation

At IBBANI Flowers, we understand that circumstances may arise, and you may need to cancel an order. Please review our order cancellation policy for details.

1. Time Frame:

• - 1 hour for same day delivery and 3 hours for next day delivery and 24 hours for any future date delivery.
• - After this period, orders cannot be cancelled.

2. Cancellation Process:

• - Contact our customer support team immediately to initiate the cancellation process.
• - Provide order details and a reason for cancellation.

3. Refunds:

• - If the cancellation is within the specified time frame, a refund will be issued to the original payment method.
• - Refunds may take 2 to 5 business days to reflect in your account.

4. Non-Cancellable Items:

• - Some products may not be eligible for cancellation. Check the product details before placing the order.

For any assistance with order cancellations, please reach out to our customer support team. Thank you for choosing IBBANI Flowers – where flexibility meets convenience!

Shipping Policy

At IBBANI Flowers, we're committed to ensuring your floral arrangements are delivered promptly and with care. Here's what you need to know about our shipping policy:

Local Delivery:

• - We offer local delivery within a 15km area.
• - Deliveries are typically made within 2 hours once the order is ready to be delivered.
• - One hour before shipping, you will receive a notification confirming your order is being prepared for delivery.

Shipping Charges:

• - Our shipping charges are based on the pin code and will be calculated at checkout.

Delivery Timeframe:

• - We strive to deliver your order within 2 hours of placing the order during our regular business hours, i.e., 8:00 AM to 9:00 PM.
• - Orders placed after 7:00 PM will be processed and delivered on the next day.

Delivery Updates:

• - You will receive email updates regarding the status of your delivery.

Delivery Issues:

• - In the rare event of any issues with your delivery, please contact us immediately so we can address the situation promptly.

Note:

• - Please ensure someone is available to receive the delivery at the specified address during the scheduled delivery time.
• - We do not deliver to P.O. boxes.

If you have any questions or concerns regarding our shipping policy, feel free to contact us. Thank you for choosing IBBANI Flowers for your floral needs!