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Shipping policy for our store

Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

  • If your package is lost or arrives damaged, please contact our customer service team within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue as quickly as possible.
  • Provide clear and honest information about shipping times and costs. Avoid overpromising delivery times.
  • Make it easy for customers to reach out if they have questions or concerns about their shipment.
  • Ensure that your shipping information is up-to-date, especially during peak seasons or if there are changes in your shipping policies.

Frequently Asked Questions

1. What if I place an order and the flowers aren't available?

In case of arrangements:

We deliver only the freshest flowers. In case the flowers that we receive from our farm or the market do not match our quality standards, we replace them with another flower that would go along in the arrangement.

2. Do you do bespoke arrangements?

We don't offer bespoke arrangements at the moment, however, if you have a really pressing need for something specific, please reach out to us at ibbaniflowers@gmail.com and we shall try to accommodate your request.

Treat someone special to the gift of fresh, fragrant flowers that will brighten their day and fill their space with natural beauty. This bountiful arrangement is the perfect way to celebrate birthday, anniversary, Mother's Day or any moment worth commemorating. Meticulously curated with 8 Ferrero Rocher chocolated with  25 stems of nature's finest blooms including lovely roses and lush green ferns and fillers wrapped with crape paper in pink or any other available shade. "The images shown are of our recent orders delivered to our customers. Flowers are natural product and we don’t have any control on the nature. the exact shades and flowers may not be available on a given day. Our experienced floral artisans will substitute flowers of equal or higher value, based on season and availability to ensure the best quality and freshness of the bouquet".


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