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Shipping policy for our store

Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

  • If your package is lost or arrives damaged, please contact our customer service team within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue as quickly as possible.
  • Provide clear and honest information about shipping times and costs. Avoid overpromising delivery times.
  • Make it easy for customers to reach out if they have questions or concerns about their shipment.
  • Ensure that your shipping information is up-to-date, especially during peak seasons or if there are changes in your shipping policies.

Frequently Asked Questions

1. What if I place an order and the flowers aren't available?

In case of arrangements:

We deliver only the freshest flowers. In case the flowers that we receive from our farm or the market do not match our quality standards, we replace them with another flower that would go along in the arrangement.

2. Do you do bespoke arrangements?

We don't offer bespoke arrangements at the moment, however, if you have a really pressing need for something specific, please reach out to us at ibbaniflowers@gmail.com and we shall try to accommodate your request.

Mix carantion flower bouquet